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Freestyle Cat Tree - Outdoor Support centre
Browse our manuals and how-to videos to follow Omlet's expert advice at your pace. Need parts? Check our spares section. FAQs cover common questions, and our Customer Experience Team is always here to help.
Spares & accessories
Find spare parts for your Outdoor Freestyle Cat Tree. Choose a view below to locate and purchase the parts you need.
Manuals
Assembly videos
Product FAQs
Will the cat tree be okay outside all year round?
The core of the cat tree is good to use in all weather conditions and can be kept on your cat run all year round, including the poles and all plastic components. All cushions, the hammock and the den are weather resistant and can be used outdoors. But to protect them and make the cat tree as comfortable as possible for your pets, these should be positioned under a weather protection cover on your catio.
If your pet doesn’t want to brave the winter weather, an indoor cat tree will allow them to enjoy the exercise whilst inside.
Can I extend or change the cat tree later on?
Yes, you can add on vertical poles and all other accessories at any point you decide to extend or adapt your tree system. All spare parts and extra cat tree accessories can be found here.
What are the safety guidelines for this product?
Make sure the whole cat tree is secured and fully assembled and that all screws are tightened before letting your cat use the Freestyle. Regularly check the system to make sure everything is fastened securely, and only use accessories specifically designed and intended for the cat tree.
The Freestyle Cat Tree is designed to be used by pets. Don’t lean against, climb or hang on the cat tree. Don’t rest heavy objects on any parts of the tree. The Cat Tree is not a toy. Don’t leave children unsupervised when in contact with the product.
How do I keep the cat climbing tree clean?
The poles and plastic accessories are easy to wipe clean with a pet safe disinfectant and soft cloth. Wash the fabrics in a gentle machine wash at 40 degrees with mild detergent. Do not tumble dry, iron or use bleach.
I have a big cat, will the cat tree be strong enough?
The cat tree has been rigorously tested to make sure it's safe for all cats to use. All parts have been tested with weights of at least 65 lbs, so you can be confident that big cats like Maine Coons, as well as multi-cat households, will be able to enjoy it.
How do I fasten the cat tree to the roof of my catio?
With all Outdoor Freestyle Cat Tree poles you will receive two types of connectors. If you have a run with a completely flat roof, you should use the straight connector that is packed with the pole itself. If you're fastening the pole to an angled ceiling or to a meshed run, like the Omlet Catio, you should use the separately packed Outdoor Cat Run Roof Connector Kit instead.
Why should I have a cat tree?
Can used/worn parts be replaced?
What materials are the poles and accessories made of?
Is the cat tree easy to build?
Can I change the setup I built in the configurator when the products arrive?
What's the difference between the variety of scratchers?
Is there a catalogue where I can see all the parts for this product?
Can I replace the vertical support poles of my 3m wide run with the Freestyle poles?
Yes, that is possible. However, one of the purposes of the support pole is to slightly push the roof up to make sure rain doesn’t gather at the top of the run and put too much pressure on the roof.
For runs without covers this isn’t a problem. If you have covers on the roof of your run and want to swap the support poles for a Freestyle pole, place the pole as close to where you had the support pole as possible, and make sure water runs off the cover as it should once assembled.
If you live somewhere likely to get heavy snow fall and have covers on your run, we suggest keeping the cat run support poles.