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Customer Reviews

Here you can find a selection of the amazing feedback our customers have left for us. If you’d like to review one of our products, you’ll find a 'Write Review' button on all of our product pages.

5 Stars:

6497

4 Stars:

1037

3 Stars:

223

2 Stars:

66

1 Star:

71
Memory Foam Bolster Dog Bed - Medium - Stone Grey
Great product
Maurice,
My dog loves the bolster bed. Just need to develop a sheepskin cover that fits the bolster and it will be perfect.
Review for: Memory Foam Bolster Dog Bed - Medium - Stone Grey
This reviewer has 1 Dalmatian pets
Outdoor Pet Run - Full Height Door
Omlet Superb
Christopher,
Thank you for your superior support and service to your customers. I am relieved to discover that your team works tirelessly to solve problems and provide positive results.
Review for: Outdoor Pet Run - Full Height Door
This reviewer has 8-10 pets
Maya Donut Cat Bed - Ruby Red
Best cat bed ever
Helen,
My grumpy old cat Ruby absolutely loves this ruby-coloured bed. It's so soft and comfortable. At first I wasn't sure as it didn't seem deep enough but she loves it. Easy to vacuum, no crevices for dirt or fur to hide in. Highly recommended.
Review for: Maya Donut Cat Bed - Ruby Red
This reviewer has 1 pets
Eglu Cube Chicken Coop - Green
Excellent Product
Lana,
Good quality product. The three packages arrived quickly. The instructions said it would take 1 hour to build but it took us 5! My younger chickens slept in the coop the first night (my two older hens and rooster perched outside the coop).
Review for: Eglu Cube Chicken Coop - Green
This reviewer has 6-8 pets
Combi Cover for Eglu Cube
Great Cover to Protect from the Elements
Vicki,
Easy to fit, robust and providing heat and rain protection to my hens.
Review for: Combi Cover for Eglu Cube
This reviewer has 6-8 Silkies, Ameracaunas pets
Heavy Duty Cover for Eglu Go UP
Easy to place
Mary, Gloucestershire,
Very tough and easy to move around the run, either for rain or to provide shade. However, I bought it for the Go Up and in hindsight I probably should have got the longer one to provide more shelter when the winter comes back
Review for: Heavy Duty Cover for Eglu Go UP
This reviewer has 2-4 pets
Placeholder Blank Name
The best around
Cheryl, Surrey,
So happy with the eglu and run. They are so sturdy and easy to clean. Don’t think you could get much safer. Our girls are so happy and pampered. Looked at so many coops but this was worth the extra cost for safety. Would like another at some stage to keep ducks maybe it’s eglu go and a walk in run
Review for: Placeholder Blank Name
This reviewer has 2-4 pets
Omlet Outdoor Cat Run - Catio - 3 x 4 x 2
Catio Run & Enclosure
Blue, North Yorkshire,
Could not be happier with our Omlet Catio. Our boys absolutely love being able to get outside and enjoy the fresh air. One of our boys was straight out and investigating, navigating the tunnels to the main enclosure. Our other boy a little more cautious in his adventures took longer to make his way out but has now found his freedom as well. For the Catio size we ordered as well as the extra tunnel sections and porch etc came in a grand total of 24 boxes, which were all flat packed and some were heavier than others. You will need plenty of storage space for when they arrive. All of the boxes were labelled so you knew what was in which box. The main issue we had was needing the space to be able to get to all of the boxes at the same time for building the main Catio enclosure, as there were pieces you needed as you went along that came from just about every box. We would have to say that the delivery itself through DHL was challenging, whether this was DHL being their usual selves or the challenge of the sheer number of boxes we don’t know. The manuals that came were very useful and showed how everything could be set up, even for sized and items we didn’t have, which has been a little inspiring. Though took a little time to get your head around exactly what you were being asked to do which lead to a couple of false starts for construction. Particularly for the porch which wasn’t particularly clear. Be ready for some sore fingers if you’re planning on putting it up all at the same time as the clips which were excellent, were also hard going on the fingers. Perhaps it would have been beneficial to have received the instructions for everything separately so we didn’t have to hunt the boxes for them. The construction although daunting initially was in the end, simple and we managed to construct the 9ft by 12ft structure including porch in a day. The tunnels, towers and window box were very simple and connected together well. We chose to construct the tunnels separately to the main enclosure due to time. The tarpaulin which we also ordered was very simple to add and provides excellent rain and sun protection. The entire system together works really well and it’s excellent exercise for our boys. We are most definitely going to be looking into extending our enclosure and possible putting in some extra tunnels to new adventure areas. So happy that our boys now get to enjoy their outside space, and we get to enjoy it with them. Our boys were originally outdoor cats and had been for many years but after the number of horror stories we heard about what had happened to other people’s cats, including them being poisoned we decided to make the change to bring them indoors. Now with our Omlet Catio they get the safety of being “indoor cats” with all the benefits of getting to be outside. Would highly recommend Omlet catios to anyone.
Review for: Omlet Outdoor Cat Run - Catio - 3 x 4 x 2
This reviewer has 2-4 DSH pets
Smart Automatic Chicken Coop Door - Green
Great Product
Ross,
This is the third Omlet automatic door opener I have ordered. They are a great product!
Review for: Smart Automatic Chicken Coop Door - Green
This reviewer has 10+ Plymouth Barred Rock pets
Outdoor Pet Run - 4 x 5
Disappointed
Joanne, Aberdeenshire,
I bought my walk in run last November costing just under £1400 with accessories to keep my hens safe from a badger and to follow rules on the threat of Avian Flu. My hens are safe from the badger but not wild birds, who can get in with ease through the larger upper mesh. As the run is 6m x 3m it is going to be some effort to use mesh to keep the birds out. Something I hadnt anticipated when buying it. Omlet have been helpful in informing me that Avian Flu is not a problem at present and that I could have read the Q&A's which told me wild birds could access the run. Thats number 12 on the list. The last advice I got was to put chilli flakes in the hen food as hens don't notice the taste but wildbirds do. Oh dear.
Review for: Outdoor Pet Run - 4 x 5
This reviewer has 4-6 pets