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Fido Nook Dog Crate support centre
Unfortunately, we have had to archive our dog beds, crates and accessories, but you can still find our handy instruction manuals and videos below. We apologise for any inconvenience or doggy disappointment this may cause.
We have lots of exciting activity coming up in other categories, and we hope to be able to offer a dog range again in the future. Our Customer Experience Team is always here to help if you need spares or advice.
Manuals
Download our user manuals straight to your device(s).
Assembly videos
Fido Nook - How to assemble an Omlet Fido Nook dog crate
Fido Nook - How to assemble an Omlet Fido Nook dog crate with wardrobe
Product FAQs
Can I place the storage cupboard on either side?
Yes, however you will need to decide before you start assembling the product on which side you want the storage to go. You can only add one storage cupboard to your Fido Nook.
Do you provide dividers?
No, this is not currently available.
What can I put on top of my Fido Nook?
To avoid any damage to the panels, please only put lightweight things on top of your designer dog crate, for example small house plants or picture frames. Never place large, heavy items like TVs or appliances on top, as the furniture might not be able to hold the weight.
Is it normal that the plastic mat under the crate is smaller than the crate?
Yes, that is how the mat is designed. It should be placed in the middle of the base to stop the crate from moving.
My magnet doesn't seem to work, what's the problem?
You might have to twist the magnet to make sure it fits properly. Contact our customer service team if you cannot get it to work!